Prices shown on this web site are current as at 21st May 2018 but exclude delivery charges. Delivery charges are added to your order value during the checkout process. Click here to view our current delivery charges.
In the event that a price displayed on the site differs from the price displayed during the checkout process, then the price displayed during the checkout process will be the price paid.
Payments on our site can be made by card using Visa, Mastercard, Visa Debit, Visa Electron & Maestro or Paypal. UK customers can also pay using by Bank Transfer to our account. (Bank Account details will be supplied during the checkout process).
All orders will be dispatched within 48 hours subject to availability of stock. If there is likely to be a lengthy delay in delivery of your goods to you, we will contact you offering you a full refund if you are unable to wait for items to become available.
Goods are dispatched Monday to Friday ONLY excluding Bank Holidays. Orders placed after 1.00pm will not be processed until the following working day.
UK deliveries are sent by Royal Mail up to 2kg in weight and will usually arrive with your regular post. Orders over 2kg are sent by courier so will arrive separately from your regular post.
International orders will be sent by Standard Airmail, International Signed For or courier depending upon weight, value and selected delivery option. If you have an account with a preferred courier and would like to use them, please Contact Us and we will make the necessary arrangements to send your order with them.
Flammable items cannot be sent outside of the UK Mainland. They are clearly marked UK Mainland Delivery Only
in the online shop. Orders from outside the UK Mainland containing such items will be rejected and refunded.
UK Mainland is classed as England (excluding Isle of Wight, Isle of Man and Scilly Isles), Wales and Scotland (excluding Scottish Islands) ONLY.
All flammable items have water or acrylic based alternatives available which can be sent Worldwide.
PLEASE NOTE:- We operate a mail order service only and orders CANNOT be collected from the address on this website which is for administrative purposes only. We apologise for any inconvenience this may cause.
If you wish to return part of your order (excluding books of loose gold leaf), you may do so within 15 working days of receipt so long as it is unused and in resalable condition. Books of loose real gold leaf cannot be returned unless you have received the wrong colour due entirely to our error.
Before returning any items, please Contact Us to receive authorisation. The purchase cost of any returned items (excluding delivery charges) will be refunded using the method used to make payment for your order. All return postage costs must be borne by the customer. For high value items we recommend you use an insured delivery service as you will be responsible for any returned goods until they have been received and checked by us. This does not affect your statutory rights.
Goods being returned should be sent to:- Bucks Gold Leaf, 1 Chestnut Close, Chalfont St. Peter, Gerrards Cross, Buckinghamshire, SL9 0AE. Please enclose your name, order number (from our invoice) and a contact phone number in the event of any problems.
Please check all goods on delivery as our couriers will not pay out insurance claims on items delivered and signed for as ‘delivered in good condition’ that are later found to have been damaged in transit.
In the unfortunate event that your goods arrive damaged, please sign for them as ‘delivered damaged’, retain the parcel and all packaging and contact us by phone on 01494 372999 and we will arrange for replacement goods to be sent to you. If we need you to return the damaged goods to us to make an insurance claim then you will be refunded the cost of the return postage.
Website owned by:- Stuart Christopher Stevenson t/a Bucks Gold Leaf
1 Chestnut Close, Chalfont St.Peter, Gerrards Cross, Buckinghamshire SL9 0AE
E & O E